FREQUENTLY ASKED QUESTIONSFAQ

Christmas Returns
Extended 60 day returns for all orders placed 1st December 2021
What is your refund policy?
If you are not satisfied with your order, please contact our Customer Service team via our Contact Us page. You can get a refund for the cost of the shoes for any reason, within 30 days of the original purchase. We do not offer exchanges or credit notes. Items must be returned to us as new, with all original packaging and in a saleable condition, including the box. Do not adhere any labels or tape to the box. All returns for change of mind or incorrect sizing will be the responsibility of the customer , including all costs associated with sending stock the items for a refund. We do not offer a free refunds service. When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once despatched. UPDATE: Due to the current COVID-19 outbreak in Australia, we have extended our returns period to 60 days in the attempt to account for any isolation our customers may need to undergo. This is valid on all purchases made from the 1st March 2020 until further notice.
How do I return my order?
Mail your order back to the below address for a refund. All products returned for a refund must be in original packaging , unused and clean (failure to return product in its original condition will deem the product used and unsaleable and forfeit any credit/refund claim). Please ensure your unique order number is quoted on the return satchel. Your order number can be used for returns as your RA number, as mentioned on the returns slip in your parcel, they are interchangeable. Your order number will start with KW followed by a series of numbers (eg KWAY_0001) Return Address: G & S Logistics C/o Trend Imports ATTN: Returns Department Shed 1, 42 Orange Grove Road, Warwick Farm, NSW, 2170. Order # NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer , including all costs associated with sending stock back for a refund. We do not offer a free return service. Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
How will I be refunded if I return an item?
When your refund is processed by our Customer Service team, it’ll be returned to the same account that was listed on your order – for example, into your credit card account. COVID UPDATE: note we are experiencing delays in refunds being processed, we thank you for your patience during this time. You will receive an email confirmation once your refund has been processed.
What if my item is faulty?
Please contact us straight away for our enquiries form, including your order number.
Still need help? Contact Us